Q & A

I want to sign up for a subscription. Where can I do that?

Click here or click ‘subscribe’ on the menu above!

How do subscriptions work?

We release our magazines quarterly in a print and digital format. You can sign up for a subscription throughout the season.

No matter when you sign up, your first issue will be shipped out to you within three weeks of purchasing a subscription.

Your next order will then be processed the day our next issue comes out, no matter when you signed up.

Our issues release on April 3, July 3, October 3, and so on, every quarter. You are NOT charged monthly - only quarterly - for the issue that is coming out next.

(For example, if you signed up for a subscription April 23, you would pay for and receive that issue, and your next order would be processed July 3, the day our summer issue comes out. Another example is if you begin your subscription on June 1, you would pay for and receive that issue, your next order would process July 3, and every three months after that.)

Do you sell single copies (instead of a subscription)?

We currently only operate as a subscription-based business for all online orders.

I want to gift a subscription to a friend. How do I do that?

To gift a subscription, checkout like normal, and add your name and payment info to the billing section, but put the recipient's name and shipping address in the shipping section. It will then be billed to you, but mailed to them each quarter.

Alternatively, you could mail it to yourself to give to them in person each quarter.

When will I receive my new issue after my payment has been processed?

If you signed up for a digital subscription, you will receive your new issue within 48 hours of your payment being processed. If you don’t see it by then, check junk mail. If it’s still not showing up, email us at hello@trulycrunchymag.com for assistance.

If you have a print subscription, your new issue will be mailed from our facility within three weeks of payment processing and then delivered as soon as USPS gets it to you. (Typically it will be mailed sooner, though.)

I haven’t received a shipping notification, and it’s been three weeks since I ordered. Help!

If it’s been over three weeks since your order went through and you haven’t received a shipping notification, please email us at hello@trulycrunchymag.com and we would be glad to assist you.

The tracking link shows my print magazine has been delivered, but it’s not here. Help!

If your package says ‘delivered’ and is not in your mailbox, check with your postman and file a lost package claim with USPS. All shipping includes insurance up to $100.

We are not responsible for any lost or damaged items once they have left our facility. All lost and damaged claims must be made through the USPS website.

USPS policy states that you must save your entire damaged package, including the envelope and magazine and bring it to USPS upon request for inspection.

If you get a damaged item and throw away anything before you make a claim, you will not be reimbursed by USPS, so save everything.

Click here to file a claim with USPS.

How do I cancel my subscription?

You can cancel your subscription at any time as long as your order has not yet been processed.

If your order has been processed, it is not able to be canceled, even if it hasn’t yet shipped. You will receive a reminder email two days before your next order is processed each quarter. 

To cancel, go to the original email you received when you signed up for your subscription and click ‘manage account.’ From there, create your Truly Crunchy account if you haven’t, and you can cancel it in that portal.

If you have questions, email hello@trulycrunchymag.com.

What’s your refund policy?

Due to the nature of our products and being a small business, we do not offer refunds. Be sure to read all the details when you are checking out to mitigate errors in ordering.

If you meant to cancel your subscription but your order has already been processed, it will still be shipped to you. Be sure to cancel in a timely manner before the next order processes. This is why we send reminder emails 48 hours before processing all orders, so that you have time to cancel if need be.

Thank you!